Stupid judgmental red tape

Scene: recent phone call with my insurance company trying to make an appointment for a dermatologist.

Phone Lady: For dermatologist appointments, you need a referral. What did you want to see the dermatologist about?

Me: Um, er…acne.

Phone Lady: Oh, okay. You don’t need a referral for acne.

Me: I don’t need a referral?

Phone Lady: Not for acne, no. It’s the only thing you don’t need a referral for. I had to ask you, though. I looked at your chart and thought, “Oh, 23 is kind of old for acne.”

Me: I am not pleased about it either.

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